We offer a 30-day return window. That means you have 30 days from the day your item arrives to decide if it’s meant to stay forever or needs to head back home.
To be eligible, items must be in the same condition they were received. Unworn or unused, with tags still attached, and in the original packaging. Proof of purchase is required. Because many of our products are made to order through print-on-demand partners, we may or may not require the item to be returned. If a return is needed, we’ll let you know and provide clear instructions.
If a return is required, approved items should be shipped to:
460 County Road 1133
Cullman, AL 35057
To start a return, email us at epialshop@outlook.com and we’ll take it from there.
Please inspect your order when it arrives. If something shows up damaged, defective, or not what you ordered, let us know right away. We’ll review the issue and work to make it right. Nobody likes surprises of that variety.
If you’re looking for a different size, style, or item, the fastest way is to return the original item. Once the return is approved, you can place a new order for what you want. Clean break, fresh start.
Once your return has been received and inspected (if a return was required), we’ll notify you whether your refund was approved. If approved, refunds are issued to your original payment method within 10 business days. Your bank may take a little longer to post it. They like to move at their own pace.
If more than 15 business days have passed since your return was approved and you haven’t seen your refund, email us at epialshop@outlook.com or text 256-712-4015. If we don’t reply immediately, leave a message and we’ll get back to you as soon as possible.
