This Shipping Policy explains how orders placed through EpilepticAl.com are processed and shipped. If you have questions at any point, you can reach us at epialshop@outlook.com or text 256-712-4015. If we don’t reply right away, leave a message and we’ll get back to you as soon as possible.
We ship within the United States only.
Shipping is always free on U.S. orders. No codes, no minimums, no surprises at checkout.
Many of our products are made to order through print-on-demand partners. That means each item is created after your order is placed.
Please allow 3–5 business days for production and processing before your order ships. Processing times may be slightly longer during peak seasons.
Please double-check your shipping address before placing your order. Once an order is submitted, we’re unable to change the delivery address.
At this time, we do not ship to P.O. boxes.
Once your order ships, you’ll receive a confirmation email with tracking information. You can follow your package directly through the carrier’s website.
For details on returns, refunds, and exchanges, please review our Returns & Refund Policy, which explains how each situation is handled.
Do you offer free shipping?
Yes. Shipping is always free on all U.S. orders.
Where do you ship?
We currently ship within the United States only.
How long does it take to ship my order?
Most orders take 3–5 business days to be made, then ship. Delivery time depends on the carrier, but tracking will be provided once your order is on the way.
Why does my order take a few days to ship?
Many items are made to order through print-on-demand partners. This helps reduce waste and allows us to offer a wide variety of designs.
Can I change my shipping address after ordering?
Unfortunately, no. Once an order is placed, the address can’t be changed, so please double-check before checkout.
Will I get tracking information?
Yes. You’ll receive a shipping confirmation email with tracking details once your order ships.
