If you'd like to check on your order, simply provide your order number. If you don't have it available, your name or the email address used during checkout will usually help us locate your order. Once we find your order, we'll be happy to provide the latest status and tracking information, if available.

Because most of our products are made to order, production typically takes 1 to 5 business days before an item ships. Most customers receive their orders within 1 to 2 weeks, although delivery times may vary depending on the product, destination, and carrier.

Most products at EpilepticAL.com are made specifically for you after your order is placed. This print-on-demand process allows us to offer a wide variety of unique designs without maintaining a large inventory. If your order is still within the estimated production timeframe, it's likely being created and prepared for shipment.

Because most items are made to order, we generally cannot accept returns or exchanges for incorrect sizes, buyer's remorse, or changes of mind. However, if your order arrives damaged, defective, misprinted, or incorrect, please contact us within 7 days of delivery, and we'll work to make it right.

If you need to cancel an order, please contact us as soon as possible. If production has not yet started, we may be able to cancel the order and issue a full refund. Once production begins, cancellations usually cannot be accommodated because your item is being made specifically for you.

We accept a variety of secure payment methods through Shopify's trusted checkout system, including major credit and debit cards, Shop Pay, PayPal, and other payment options that may be available based on your location and device. All transactions are processed securely, and EpilepticAL.com does not store your payment information.

Our products are manufactured by trusted print-on-demand fulfillment partners after an order is placed. Many items are produced and shipped from facilities within the United States, while some products or product components may be sourced or fulfilled through facilities in other countries, depending on the item and production partner.

Yes. EpilepticAL.com is an independently owned small business based in Alabama. While our products are produced through trusted fulfillment partners, our designs, collections, customer service, and day-to-day business operations are managed right here in the United States.

Yes. We offer free standard shipping on all orders within the United States. Shipping costs, if any, for special circumstances or future shipping options will always be shown during checkout before you complete your purchase.

At this time, EpilepticAL.com ships only within the United States. We hope to expand our shipping options in the future, but international shipping is not currently available.

Yes. Every design featured at EpilepticAL.com is created specifically for the shop and inspired by our three core pillars: epilepsy awareness, cats, and Americana. Our collections combine original artwork, humor, creativity, and meaningful messages you won't find anywhere else.

Yes. EpilepticAL.com is an independently owned and operated small business based in Alabama. Every collection, product selection, and design is carefully managed with the goal of creating unique, meaningful products and providing excellent customer service.

EpilepticAL.com isn't just another online gift shop. Everything we create is guided by three core pillars: epilepsy awareness, cats, and Americana. Inspired by the life of a remarkable cat named AL, our shop combines advocacy, creativity, humor, and original designs to offer products that educate, encourage, and make people smile.

Most of our products are made using print-on-demand production. Instead of keeping a warehouse full of inventory, each item is created after you place your order. This helps reduce waste, allows us to offer hundreds of unique designs, and ensures every product is made specifically for you.

If you can't find the answer you're looking for, we're happy to help. Simply send us a message through our Contact page with as much detail as possible, and we'll respond as quickly as we can. While we aren't online around the clock, every message is read by a real person, and we'll do our best to assist you.