Order Cancellation Policy

Last updated: June 24, 2026

Thank you for shopping with EpilepticAL.com. Because most of our products are made to order through trusted print-on-demand production partners, orders often enter production shortly after they are placed.

Requesting an Order Cancellation

If you need to cancel an order, please contact us as soon as possible after placing it.

While we will do our best to accommodate cancellation requests, cancellations cannot be guaranteed once an order has been submitted for production.

Orders Not Yet in Production

If your order has not yet entered production, we may be able to cancel it and issue a full refund to your original payment method.

Orders Already in Production

Once an item has entered production, cancellation may no longer be possible. Because products are made specifically for each customer, we cannot stop or reverse the manufacturing process after production begins.

Orders That Have Already Shipped

Orders that have already shipped cannot be canceled. If you experience an issue with your order after delivery, please review our Refunds & Returns Policy or contact us for assistance.

How to Request a Cancellation

To request an order cancellation, please provide:

• Your order number

• The name used on the order

• The email address used during checkout

We will review your request and let you know whether the order can still be canceled.

Contact Us

If you need assistance with an order cancellation, please visit our Contact page and we will respond as quickly as possible.